Terms & Conditions
All bookings / reservations that are made with BOND VIVEUR are made upon and subject to the following Terms and Conditions.
In these Terms and Conditions, 'BOND VIVEUR' means Rory Bond operating under the registered business name of BOND VIVEUR. 'The Client' means the person, company or any other party acting upon and responsible for making the booking.
CAncellations and refunds
Please be aware of the following cancellation and refund policy and timescales.
Grocery Concierge service:
More than 72 hours prior to the scheduled delivery date of the order = cancellation fee of 25% of the total order cost
Between 72 - 48 hours before the scheduled delivery date of the order = cancellation fee of 50% of the total order cost
Less than 48 hours before the scheduled delivery date of the order = cancellation fee of 75% of the total order cost
All deposits paid are non-refundable.
Personal Chef / Picnic service:
More than 48 hours before the scheduled arrival time at your accommodation / picnic drop off point = cancellation fee of 35% of the total booking cost
Between 48 - 36 hours before the scheduled arrival time at your accommodation / picnic drop off = cancellation fee of 70% of the total booking cost
Less than 36 hours before the scheduled arrival time at your accommodation / picnic drop off = cancellation fee of 100% of the total booking cost
Should the Chef arrive at your property and no access be available then the booking will be considered cancelled. A maximum of 15 minutes waiting time will be given.
You will be responsible for all costs incurred. All deposits paid are non-refundable.
Any risks associated with any goods supplied by BOND VIVEUR will become the responsibility of the client upon receipt of the goods. Broken, damaged or goods regarded as unacceptable for consumption must be reported immediately. Claims made after 12 hours will not be accepted. A replacement will be provided where possible or refunded. Any item regarded as unsuitable for consumption must be retained for inspection by BOND VIVEUR before any replacement or refund is made.
BOND VIVEUR operates a strict hygiene policy and has undertaken the required medical requirements required for any person involved in the handling, preparation and cooking of food. Should you have reason to believe that an illness is a direct result of food or drink prepared and served by BOND VIVEUR then the following procedures must be carried out:
a) Notify BOND VIVEUR within 24 hours of the symptoms occurring
b) Visit a local GP / Gastroenterologist for an official examination of which the report and analysis must be presented
Any claim which is made and found to be false or not officially verified will be subject to the appropriate legal action.
DELIVERING / RECEIVING YOUR ORDER
Grocery orders will be delivered to your accommodation prior to your *arrival (*wherever possible) and put away. BOND VIVEUR cannot be held responsible for any delay in delivery caused by issues beyond our control.
Orders will not be delivered if payment has not been received, unless alternative arrangements have been made and agreed upon in advance. All orders incur an additional delivery charge in addition to the cost of the goods and is based on the distance and time required to make the delivery. This is clearly shown in advance on your Order Quotation. Delivery charges are detailed on the Groceries page.
Full details of your accommodation / place of delivery must be provided in full when placing your order. BOND VIVEUR cannot be held responsible for failure of delivery due to incorrect delivery information being provided (ie. Accommodation name, location, date / arrival time). The cost of the goods and travel will not be refunded if delivery is not possible.
Please notify us immediately should there be any items missing from your delivery. Missing goods will either be replaced or refunded.
If BOND VIVEUR is unable to provide, under it's obligations, for any reason beyond it's control, but not limited to strike, labour dispute, accident, act of war, act of God, fire, flood or any other emergency situation, BOND VIVEUR reserves the right to terminate any agreement without liability of any nature and will return any deposit or monies paid. BOND VIVEUR will and cannot be held accountable for any arising consequential damages of any nature or any reason.
All the details of the food and any beverages that are being served, will be detailed on a separate menu.
BOND VIVEUR or any of of its associated suppliers, reserves the right to provide an alternative food or drink of a similar quality, should the original either be unavailable or not of sufficient BOND VIVEUR quality at the time of the booking.
Prices quoted and confirmed are based on the number of guests provided by The Client. The number of guests that are being catered for or attending an event must be confirmed by The Client prior. If the number of guest is greater, BOND VIVEUR reserves the right to charge The Client the difference in the additional cost
Grocery Concierge service: Full payment must be made at least 7 days prior to arrival. Orders placed 72 hours or less before your arrival must be paid for immediately upon receipt of the Booking Confirmation / Invoice and will be cancelled if payment has not been received within 24 hours of the booking being confirmed and the confirmation issued.
Payment details are issued with the Booking Confirmation / Invoice and can be made via a fully automated and highly secure payment system. Alternatively, payment can be made by Bank Transfer if you prefer. Bank details will be provided upon request if you wish to use this method.
Personal Chef service: Full payment must be made in advance, as detailed on your Booking Confirmation | Invoice. If payment has not been received by the day of the booking then the booking will be regarded by BOND VIVEUR as cancelled by The Client who will be liable for the outlined cancellation fee (see Cancellations and Refunds section).
PRIVACY and SECURITY
BOND VIVEUR will not disclose any personal information relating to the client to any other individual or company. All information regarding the client, order / booking will remain confidential and will not be used for any third party marketing activity or other purposes.
BOND VIVEUR may occasionally contact previous clients with details regarding special promotions, new service / product launches / season start dates. Any information collected in order to process payments is not retained in any form. Financial transactions in most circumstances are made / carried out by the client using their own preferred and secure methods.
The Client may not return Goods due to 'Change of Mind'. Goods may only be returned if deemed as faulty or not suitable for consumption and have subsequently been inspected by BOND VIVEUR. A replacement of the same item will be made or similar if the original item is unavailable.
Should you wish to 'top-up' your groceries during your stay, please contact BOND VIVEUR by phone or email to discuss your requirements and check availability. Same day 'top-up' is subject to availability.